Shipping & Exchanges | Shy Wolf Candles
Our status of operations during COVID-19
As a one-woman run business, Shy Wolf is continuing to make candles and fulfill orders. We are currently shipping at a slightly reduced schedule of twice a week to practice social distancing. Please allow a few extra days for delivery once your order has been shipped - Canada Post is experiencing delays in delivery times and are no longer guaranteeing delivery times.
Shipping within Canada
We offer FREE expedited shipping for all Canadian orders over $84. For orders under $85, a flat-rate fee of $10 will apply. You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24 hours to update once scanned in by the post office. All orders ship from Grey Highlands, Ontario.
Shipping to the USA
We offer FREE shipping for all orders to the USA over $64 USD. For orders under $65, a flat-rate fee of $10 will apply. You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 36 hours to update as a we use Chitchats, a courier service that allows us to use USPS by driving shipments across the border. Tracking will not update until your order arrives at the USPS distribution centre in New York.
Exchanges & Returns
If you’re not satisfied with your order, send us an email at firstname.lastname@example.org. We can accept returns and exchanges on new, unlit candles. Refunds will cover the cost of the item returned and do not include shipping fees. As a growing small business, we aren’t currently able to cover return or exchange shipping costs. Thank you for your understanding.