Shipping & Exchanges | Shy Wolf Candles

Shipping Within Canada

We offer FREE expedited shipping for all Canadian orders over $100. For orders under $100, a flat-rate fee of $15 will apply. You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24 hours to update once scanned in by the post office. All orders ship from Grey Highlands, Ontario.

 

Shipping to the USA

We offer FREE UPS shipping for all orders to the USA over $100 USD. For orders under $100, a flat-rate fee of $12 will apply. You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24 hours to update. Once shipped, your order can be expected to arrive in 2-6 business days.

When placing an order, please do not use a PO Box as UPS does not ship to boxes; using a PO Box means we will need to ship via USPS which will increase the shipping transit time to 2+ weeks.

 

Shipping outside of the USA and Canada

Unfortunately, at this time we're unable to ship outside of Canada and the USA. Please check out our selection of candles on Wolf and Badger - they offer flat rate shipping worldwide!

Exchanges & Returns

If you’re not satisfied with your order, send us an email at hello@shywolfcandles.com. We can accept returns and exchanges on new, unlit candles. Refunds will cover the cost of the item returned and do not include shipping fees. As a growing small business, we aren’t currently able to cover return or exchange shipping costs. Thank you for your understanding.