Shipping & Exchanges | Shy Wolf Candles
Our status of operations during COVID-19Please allow a few extra days for delivery once your order has been shipped - Canada Post and UPS are experiencing delays in delivery times and are no longer guaranteeing delivery times, and we are practicing social distancing in our studio by staggering our shipping shifts.
Shipping within Canada
We offer FREE expedited shipping for all Canadian orders over $84. For orders under $85, a flat-rate fee of $10 will apply. You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24 hours to update once scanned in by the post office. All orders ship from Grey Highlands, Ontario.
Shipping to the USA
We offer FREE UPS shipping for all orders to the USA over $64 USD. For orders under $65, a flat-rate fee of $10 will apply. You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24 hours to update. Once shipped, your order can be expected to arrive in 2-6 business days.
When placing an order, please do not use a PO Box as UPS does not ship to boxes; using a PO Box means we will need to ship via USPS which will increase the shipping transit time to 2+ weeks.
Exchanges & Returns
If you’re not satisfied with your order, send us an email at email@example.com. We can accept returns and exchanges on new, unlit candles. Refunds will cover the cost of the item returned and do not include shipping fees. As a growing small business, we aren’t currently able to cover return or exchange shipping costs. Thank you for your understanding.